Return and Refund policy

Due to the perishable and consumable nature of our chocolate products, Ministry of Chocolate Pty Ltd considers all food products final sale and does not accept returns, exchanges, or refunds for change of mind.

We do, however, provide replacements or refunds where products are delivered damaged, faulty, or incorrect, subject to the conditions below.

Damaged, Faulty, or Incorrect Products

If your order arrives damaged, melted, incorrect, or you believe a product is faulty, please notify us within 24 - 48 hours of receiving your order.

You can contact us at:
Email: info@ministryofchocolate.com.au
Phone: 03 9213 7400

When contacting us, please provide your order details and a description of the issue. We may also request photographs of the product and its packaging so that we can assess your request. Where possible, please retain the product and its original packaging until we have reviewed the issue.

Returns

Due to the perishable nature of our products, customers are not required to physically return damaged, faulty, or incorrect products.

Once your request has been reviewed and approved by Ministry of Chocolate, we will arrange an appropriate replacement or refund. As physical returns are not required, customers will not incur any return shipping costs.

Replacements

Where appropriate, Ministry of Chocolate may provide a replacement for a product that has arrived damaged, melted, incorrect, or is deemed faulty.

Refunds

Where a replacement is not appropriate or available, an approved refund will be issued to the original payment method used for the purchase.

Approved refunds will be processed by Ministry of Chocolate within 5 business days. Please note that after we process the refund, your bank or payment provider may require additional time for the funds to appear in your account.